Last updated: September 2026
| Data | Why | Legal basis |
|---|---|---|
| Radio serial number, make and model, the code we calculate | To identify the radio and deliver the code | Contract (GDPR art. 6(1)(b)) |
| Email address | To send the code, the receipt and order updates | Contract |
| Country, and for Romanian buyers county and locality | VAT and invoicing (ANAF e-Factura requires the locality) | Legal obligation (art. 6(1)(c)) |
| Payment data | Handled by Stripe. We never see or store card numbers; we keep the transaction id, amount and the payer name Stripe reports for the invoice | Contract, legal obligation |
| A random visitor id stored in a cookie | To find your order again on this device and to limit abuse of the free service | Legitimate interest (art. 6(1)(f)) |
| Chat conversations and support emails | To help you when something goes wrong (Intercom) | Contract, legitimate interest |
| Reviews you post on the site | Published on the brand page with the name you give | Consent (art. 6(1)(a)) |
| Aggregated visit statistics | Plausible Analytics, without cookies and without personal identifiers | Legitimate interest |
Only the providers needed to run the service, each under their own agreement: Stripe (payments), Intercom (support chat), Postmark (transactional email), Plausible (anonymous statistics), Trustpilot (only if you accept a review invitation), and the code suppliers we use for radios we cannot calculate ourselves, who receive the serial number and nothing else. We do not sell personal data and do not share it for marketing.
Orders and invoices: 10 years, as tax law requires. Chat and support history: 2 years. Serial lookups that did not become an order: 90 days. Reviews: until you ask us to remove them.
The service is for the legal owner of the vehicle, or a repair professional acting for them, recovering a lost radio code. By using it you confirm that you are entitled to unlock the radio. Requests we believe relate to stolen equipment are refused and may be reported.
Under the GDPR and the UK GDPR you can ask for a copy of your data, have it corrected or deleted (except what we must keep for tax purposes), receive it in a portable format, object to or restrict processing, and complain to your supervisory authority. Write to [email protected] or [email protected]; we answer within 30 days.
We set a session cookie, the visitor id described above, and a flag remembering that you dismissed the cookie notice. Plausible sets none. Stripe and Intercom set their own cookies when their components load on the checkout pages.
We update this policy when the service changes; the date at the top tells you when. Material changes are announced on this page.